How long will my order take?
Your order will be processed asap and you will receive an email detailing shipping and estimated arrival. We may contact you regarding shipping of surfboards. Our surfboards are located around Australia so keep in mind shipping can take up to two weeks.
Who is sending my order?
All surfboards will be sent from shapers and or supplier. we work closely with our shapers to ensure your purchase is safe and sound. These guys have been doing this for years so rest assured its in good hands. All tee’s, fins, wax and other aquiva products will be sent from Aquiva here in Tasmania.
Do you ship boards world-wide?
No. but we will one day so keep supporting until and help us go global!
How long does it take to make a custom surfboard?
Custom surfboards can take up to 8 weeks but please allow a little longer as shapers are super busy these days and keep in mind the added time of shipping. Contact us for any questions regarding custom surfboards.
Does my shipping include insurance?
Shipping rates and insurance will be quoted and agreed on before being sent.
What happens if my order is out of stock?
In the unfortunate instance that a product is out of stock you will be refunded the full amount. Custom orders are available across some of our products so a replacement can be made up. You will be contacted with in 24hrs of your purchase.
How can i change my delivery address?
Please send us an email asap with any personal changes to your details. A confirmation email will be sent before board is shipped.
Can i pick my board up?
Absolutely! We encourage anyone close enough to our shaper to pick the board or product up.
What type of payment do you accept?
We use pay-pal plugged into Shopify. You can pay by either entering you credit card info through the secure plug-in or pay using your paypal accounts.
Can i make changes to my order after it is placed?
You have 24 hours to make any changes to your order before it is picked and packed.
Can i cancel my order?
Yes. You have 24 hours to cancel your order.
Can i add or remove products on my order once submitted?
Yes, you have 24 hours to make additional purchases or add products to your order.
What is your return policy?
Any returns to Aquiva or its shapers must still be in original packaging with no visible damage and at buyers expense. If product is faulty or not what we said it was then a full refund will be issued if not replaced.
How can i return an item?
All returns to Aquiva or its shapers must be at buyers expense.
What information is collected?
We aren’t after your data. We just want to let you know when we have new product and other rad stuff. So, we will only collect your name, email and suburb. thats it.
How do you use that information?
Your information will be used for future promotions and offers. We will also let you know when we have new products online and other cool stuff happening in the Aquiva. Opt out at anytime.